Our answers to your questions

If you don’t have a hands-free card (flat-rate support), continue with the online purchase process: selection > order > basket > payment.
An order receipt will be sent to you by email on completion of your order. Keep it, as you’ll need it to collect your package, or in the event of loss or complaint to our customer service department.
You’ll also find all the information about your order in your customer account.

There are 2 ways to obtain your passes:

Pick-up at the cash desk or kiosk upon receipt of your order receipt,
Home delivery for Portes du Soleil packages only (please allow 8 days for delivery).

Fields to be completed :

• Last name:
• First name:
• Date of birth:
• Good-quality photo of your face from the front, without hat, sunglasses or other accessories. (extensions accepted: ‘png’,’jpg’,’jpeg’).

Proof to be uploaded if requested:
Child / Youth / Senior / Super Senior = ID card.

If you have a hands-free card, you can recharge it online.

• Connect to your account (or create it if you don’t have one)
• Choose your package (resort, date, duration…)
• Enter the card number during the “order” step
• Finalise your order
• Your lift-pass is activated automatically within a maximum of 15 minutes, without any action on your part or need to go to the cashier

Avoriaz is one of the 12 resorts in the Portes du Soleil area.

• The Avoriaz area has 34 ski lifts and 75 km of ski slopes
• The Portes du Soleil area is 197 ski lifts and 650 km of ski slopes

The central position of Avoriaz makes it very easy to reach the other stations of the Portes du Soleil and take advantage of a vast skiing area.

Click here to see a piste map with the limits of the 2 areas.

The lift-pass for the Avoriaz area only, is available for 5 hours, 1 day or 2 days.

If you wish to benefit from a longer duration package, only the Portes du Soleil lift-pass will be offered.

The “hands-free” card is your ski pass holder. It looks like a bank card. It contains a microchip that allows you to trigger the lift gate without taking it out of your pocket.

This chip can also be used to top up your ski pass online, thanks to the number printed on it > See a hands-free card and identify its number

The purchase of a “hands-free” card at the price of 3€ is compulsory for the first purchase of a ski pass. It is non-refundable but can be reused for several years. Please note that if your card is obsolete (too old, with a double number, etc.), you will have to replace it at your own expense. 

3 advantages :

Practical: no risk of loss or damage, as the card stays in your pocket (do not place it with your cell phone, pocket ashtray, other “hands-free” devices, keys, bank card or any metal object).

Ecological: it can be used season after season.

Economical: you can top up your ski passes online without picking them up at the cash desk, saving precious time. And you’ll earn Soleils for a free day.

In online sales, when you are asked for a card number when choosing your lift-pass, it is the number of your hands-free card that is used (and not your number credit card). Click here to see an example.

Lift-passes are free for children under 5, but the “hands-free” card is compulsory (at a cost of 3€).

Proof of civil status will be requested for obtaining it.

This package can be purchased at the ski lift ticket offices. However, it is not available in an automatic terminal.

Children who benefit from this lift-pass must be accompanied by an adult with a valid lift-pass.

“sNOwRISK” insurance is offered with the purchase of a winter season lift-pass, to cover you against the risks incurred on the ski area.

The price is 3€ per day.

The duration of the insurance must be identical to that of the lift-pass to which it relates. For example: 6-day lift-pass = 6-day insurance.

This insurance can be purchased online or at the ticket offices.

For online sales, insurance is offered after choosing your lift-pass, when entering information about the user (name, first name…)

Just click on the “yes” button to benefit. Click here to see an example.

A photo is compulsory for any lift-pass lasting more than 8 days.

For online purchases, the photo should be uploaded when ordering.

Good-quality photo of your face from the front, without hat, sunglasses or other accessories. (extensions accepted: ‘png’, ‘jpg’, ‘jpeg’).

For purchases at a ticket office, the photo is scanned or taken with the webcam of our staff.

To empty your basket:

• Click on the “My Basket” link
• Click on the “Empty Basket” button
• Confirm the deletion of your basket by clicking on “Agree”

To delete a lift-pass from your order:

• Click on the “My Basket” link
• Delete the desired lift-pass in the order summary by clicking on the “Delete” icon in front of the person concerned
• Confirm the deletion of your lift-pass by clicking on “Agree”