When you create an account, the data you provide the first time (contact details, family rechargeable card numbers, dates of birth, etc.) will be saved for your next purchase.
Click on the "My Account" icon (a stick figure icon) in the top right corner of the screen.
Click on "I'm not yet a customer."
Create your account by filling in the desired information.
Click on the "Next" button.
Tip : Your purchases can earn you free passes if you join My Club Portes du Soleil when you register.
Click on the "My Account" icon in the top right corner of your screen.
Check your email address: does it match your account? Is it entered correctly?
If you have forgotten your password :
• Click on "Forgotten your password?"
• Enter your account email address.
You will receive an email with all the necessary instructions to reset your password within a few minutes.
If you still can't log in, contact us and we will do our best to help you.
Log in to your account via the "My Account" icon (a stick figure icon) in the top right corner of your screen.
Click the "View My Account" button to access your account information.
In your account menu, click "Skiers." The list of skiers associated with your account appears.
1. Add a Contact
Click the "Add Contact" button.
Enter the required information.
Click "Validate."
Your card has been added and appears in your card list! Repeat this process as many times as you have cards.
Please note : You can only save 15 cards to your account. If you want to credit purchases from more cards to your account:
Delete one of your cards (see below).
Add a new card as described above.
The loyalty points linked to the deleted card (your Soleils) remain in your account even after it is deleted. The points on the new card are added to your points total.
You can repeat this process as many times as you have cards.
2. Delete a card
Click the "trash can" icon next to the information of the card you want to delete.
Validate.
Your card is deleted. It no longer appears in your customer account.
You can join the My Club Portes du Soleil loyalty program when you create your account by clicking the "yes" button next to the membership offer.
If you haven't already, don't panic! We'll invite you to join the club the next time you log in.
Membership in My Club Portes du Soleil allows you to collect Soleils with every ski pass purchase. When you reach 200 Soleils, you'll receive a free Portes du Soleil day pass.
Log in to your account using the "My Account" icon (stick icon).
Click on the "My Account" icon again to access your account information.
In your account, visit the "My Club Portes du Soleil" section. There, you can see the number of Suns currently available, as well as information on the purchases that led to your Suns being collected.
In this section, you can cancel your My Club Portes du Soleil membership, use your Suns, and view your Suns.
To delete your account, contact us !
If you don't have a hands-free card (pass holder), continue with the online purchase steps: selection > order > cart > payment.
An order receipt will be emailed to you after placing your order. Keep it; you will need it to collect your pass, and in case of loss or complaint to our customer service.
You will also find all the information about your order in your customer account.
To obtain your passes, you have two options:
Pick up at the checkout or kiosk upon receipt of your order receipt,
Home delivery for Portes du Soleil passes only (please note that in this case, a delivery time of 8 days is to be expected).
Fields to complete:
Last Name
First Name
Date of Birth
Good-quality photo of your face, facing forward, without a hat, sunglasses, or other accessories. (Accepted extensions: 'png', 'jpg', 'jpeg').
Upload supporting documents if requested:
Child/Youth/Senior/Super Senior = ID card.
If you have a hands-free card, you can top up your plan online.
Log in to your account (or create one if you don't have one; see the Account Creation FAQ).
Choose your desired plan (domain, date, duration, etc.),
Enter your card number during the "order" step,
Finalize your order.
Your plan will be automatically activated within a maximum of 15 minutes, without any action on your part or the need to go to the checkout.
If you encounter any problems, please contact us.
Avoriaz is one of the 12 resorts in the Portes du Soleil ski area.
• The Avoriaz ski area boasts 34 ski lifts and 75 km of slopes
• The Portes du Soleil ski area boasts 197 ski lifts and 650 km of slopes
Avoriaz's central location makes it easy to reach other Portes du Soleil resorts and enjoy a vast skiing area.
See the map showing the boundaries of the two ski areas.
The ski pass offered for the Avoriaz ski area is only available for 5 hours, 1 day, or 2 days.
If you wish to purchase a longer pass, only the Portes du Soleil ski pass will be offered.
The "hands-free" card is the cardholder for your ski pass. It looks like a bank card. It contains an electronic chip that allows you to activate the ski lift access gate without removing it from your pocket.
This chip also allows you to top up your ski pass online using the number printed on it > View a hands-free card and identify its number.
Purchasing the "hands-free" card for €3 is mandatory for your first ski pass purchase. It is non-refundable but can be reused for several years. Please note: if your card is obsolete (old card, card with a duplicate serial number, etc.), you will have to replace it at your own expense.
3 advantages:
Practical : no risk of loss or damage because this card stays in your pocket (do not place it with your cell phone, a pocket ashtray, another "hands-free" device, your keys, your bank card, or any metal object).
Eco-friendly : it can be used season after season.
Economical : you can top up your passes online without picking them up at the checkout, saving you valuable time. And you'll earn Soleils, which will earn you a free day.
Card number :
In online sales, when you are asked for a card number when choosing your plan, this is the number of your hands-free card that supports your plan (and not your bank card number). > View a hands-free card and identify its number.
The ski pass is free for children under 5, but the "hands-free" pass, which costs €3, is mandatory.
Proof of marital status will be required to obtain it.
This pass can be purchased online or at the ski lift ticket offices. However, it is not available at automatic ticket machines.
Children receiving this type of free pass must be accompanied by an adult with a valid ski pass.
The specific "sNOwRISK" insurance is offered with the purchase of your winter ski pass to cover you against risks incurred in the ski area.
It costs €3.50 per day and €28 for stays beyond 8 days (limited to 15 days).
The insurance duration must be identical to that of the ski pass to which it relates. For example: 6-day ski pass = 6-day insurance.
This insurance can be purchased online or at the ski lift ticket offices.
In the online sales process, insurance is offered after choosing your ski pass, when entering the skier's information (last name, first name, etc.).
Simply click the "yes" button to benefit from it.
A photo is required for any package lasting more than 8 days.
For online purchases, the photo must be uploaded when ordering.
A good-quality photo of your face, taken from the front, without a hat, sunglasses, or other accessories. (Accepted file extensions: 'png', 'jpg', 'jpeg').
For purchases at the checkout, the photo is scanned or taken with our cashier's webcam.
Empty your cart :
Click on the "My Cart" icon.
Click on the "Empty Cart" button.
Confirm the deletion of your cart by clicking "OK."
Delete a ski pass :
Click on the "My Cart" icon.
Delete the desired ski pass from the order summary by clicking on the "Delete" icon next to the skier in question.
Confirm the deletion of your ski pass by clicking "OK."
Various payment methods are available, depending on your purchase option:
Online purchases on this website > bank cards – American Express – Chèques Vacances Connect,
Purchases at ski lift ticket offices > cash, bank cards, checks (ID required), holiday vouchers,
Purchases at terminals > bank cards only (except American Express).
Proceed with your regular package order: select your package and place your order.
In your order summary, enter a coupon or promotional code and click the "Validate coupon or code" button.
Your discounted price will automatically be applied to your cart.
If your credit card order has been interrupted or your payment has not been validated by your financial institution, your account will not be debited, but your order will be canceled.
In this case, we invite you to repeat your purchase or contact your bank if the problem persists.
Ski pass prices vary at the ski lift ticket offices and on our website.
The online rate is the most advantageous.
What's more, when you calculate your ski pass price online, any current promotions are automatically applied. At www.skipass-avoriaz.com, you're guaranteed the best rate!
There are no specific rates for students, but a “youth” rate is offered to all young people aged 16-25 upon presentation of proof of civil status.
Very competitive rates are available on Avoriaz 1-day ski passes if you purchase your pass well in advance.
Dynamic pricing rates are only available on the website www.skipass-avoriaz.com. They can be accessed via our best rate calendar or applied directly to your ski pass price calculation when you're eligible.
Preferential rates are available to all holders of a disability card. See rates.
With any purchase of a Portes du Soleil winter or annual season pass, you benefit from a minimum of 27 days offered by our partner ski resorts (Not valid for free passes for children under 12):
4 Vallées : 5 days in winter 2025/2026 + 1 day in summer 2025.
San Bernardo (La Rosière – La Thuile) : 5 days in winter 2025/2026
AlpsPass ski area :
3 days in winter 2025/2026 in the Aletch Arena ski area
3 days in winter 2025/2026 in the Adelboden-Lenk ski area
3 days in winter 2025/2026 in the Engelberg-Titlis ski area
3 days in winter 2025/2026 in the Jungfrau
Ski Discovery Haute Savoie :
5 days in winter 2025/2026
3 days in summer 2025 (for annual passes only).
Terms of use & information at www.skidecouverte.com
PARTIALLY USED OR UNUSED TICKETS
Partially used or unused passes, whether or not due to the user's fault, will not be refunded by SERMA.
Furthermore, no postponement, transfer of passes, or any other compensation will be provided.
CLOSURE/CESSATION OF FACILITIES
If SERMA fails to provide, in whole or in part, its services related to ticket sales or the use of the facilities, whether permanently or temporarily, the customer may not make any claim against SERMA (in particular, no claim for restitution or damages). This rule applies in particular to interruptions or limitations of operations, as well as trail or path closures in the following circumstances:
– unforeseeable circumstances
– force majeure such as wind or weather conditions, avalanche hazards, or strikes
– injunctions or restrictions from an authority (including due to a power shortage)
– voluntary limitations due to special circumstances (including due to a call from the authorities to save money due to a power shortage)
– pandemic or epidemic
INSURANCE
Only those who purchased insurance when purchasing the ski pass are eligible for any refund under the terms of the insurance in question. Refund requests should be sent directly to the insurance company.
Insurance is purchased when purchasing the ticket. The insurance is for the same duration as the ticket.
Insurance is non-refundable under any circumstances.
There are two options for passes purchased online:
Purchase of a new pass: The pass can be collected from one of the pick-up boxes located in the station near our points of sale.
Top-up of a pass: Your pass is automatically activated within a maximum of 15 minutes, without any action on your part or the need to go to the checkout.
Your ski pass purchased online will be available at the ticket office one hour after receiving your order receipt. You can collect your ski pass at the ticket office of your choice or from one of our self-service terminals: Location of the various ski lift sales areas.
When collecting your ski passes, you will need your order receipt. This can be presented on paper or on your mobile phone.
If you opted for home delivery of your pass, it will be shipped 8 days before the package's expiration date. Allow a few days for delivery and it will be in your mailbox!
No refunds will be made for accidents, illnesses, or other personal reasons. Insurance is available to cover these risks when you purchase online.
All your complaints and suggestions should be sent to us via our contact form. This is the most efficient way to reach us and ensure your request is followed up.
SERMA offers a mobile app dedicated to users of its ski area. You'll find it under the name "Avoriaz Up & Down" on the Google Play and App Stores. It will provide you with:
real-time information (schedules, slope and lift opening times, lift wait times, webcams, alert messages, etc.),
dedicated services (ski statistics, route planning, geolocated emergency calls, etc.)
Please feel free to download it and share your feedback with us.
112 is the free European emergency number available in France and the European Union. You can call 112 to contact an emergency service free of charge from a landline or mobile phone in France or Switzerland.
In winter, SERMA operates a rescue service in its ski area. It can be contacted directly during ski area opening hours at +33(0)4.50.74.11.13. This number is also listed on the back of the new hands-free cards and on the piste map.
