FAQ

When you create an account, the data you provide the first time (contact details, family rechargeable card numbers, dates of birth, etc.) will be saved for your next purchase.

Click on the "My Account" icon (a stick figure icon) in the top right corner of the screen.
Click on "I'm not yet a customer."
Create your account by filling in the desired information.
Click on the "Next" button.
Tip : Your purchases can earn you free passes if you join My Club Portes du Soleil when you register.

Click on the "My Account" icon in the top right corner of your screen.

Check your email address: does it match your account? Is it entered correctly?

If you have forgotten your password :
• Click on "Forgotten your password?"
• Enter your account email address.

You will receive an email with all the necessary instructions to reset your password within a few minutes.

If you still can't log in, contact us and we will do our best to help you.

Log in to your account via the "My Account" icon (a stick figure icon) in the top right corner of your screen.

Click the "View My Account" button to access your account information.

In your account menu, click "Skiers." The list of skiers associated with your account appears.

1. Add a Contact

• Click the "Add Contact" button.

• Enter the required information.

• Click "Validate."

Your card has been added and appears in your card list! Repeat this process as many times as you have cards.

Please note : You can only save 15 cards to your account. If you want to credit purchases from more cards to your account:

Delete one of your cards (see below).

Add a new card as described above.

The loyalty points linked to the deleted card (your Soleils) remain in your account even after it is deleted. The points on the new card are added to your points total.

You can repeat this process as many times as you have cards.

2. Delete a card

• Click the "trash can" icon next to the information of the card you want to delete.

• Validate.

Your card is deleted. It no longer appears in your customer account.

Do you have a customer account ?

Place your order, then on the “Log in” page, under “Contact Information,” check the box labeled “Join the MY CLUB PDS program” at the bottom of the page.

Don't have a customer account ?

Create your customer account, then follow the instructions above.Joining My Club PDS allows you to collect Sun Points with each ski pass purchase.

When you reach 200 Sun Points (winter) and 80 Sun Points (summer), you will receive a free Portes du Soleil day pass.

See advantages

How can I check my suns ? 

Log in to your account via the “My Account” icon (little man icon).

Click on the “My Account” icon again to access your account information

In your account, go to the “My PDS Loyalty Points” section. Here you can see the number of Sun points available to date, as well as information about the purchases that earned you these Sun points.

In this section, you can cancel your My Club Portes du Soleil membership, use your Sun points, and view your Sun points.

How do I redeem my loyalty day?

• Once you have joined the loyalty program, to redeem your “loyalty” day:

• Click on “MY PDS LOYALTY POINTS.”
  Then click on “GENERATE CODE.”

> The following message will appear : “You will receive the code by email.”

• The code you receive by email is a 6-character alphanumeric code (it can only be used for one PDS 1-day pass).

• Enter the code you received in the “promo code” section when placing your order.

• Confirm by clicking on “Use my code,” and the price of the 1-day PDS package will be reduced to zero.

• Complete the order with the remaining days, if necessary.

Once generated, the code can be used at a later date. You will find it in the “My promo codes” tab.

To delete your account, contact us !

If you don't have a hands-free card (pass holder), continue with the online purchase steps: selection > order > cart > payment.

An order receipt will be emailed to you after placing your order. Keep it; you will need it to collect your pass, and in case of loss or complaint to our customer service.

You will also find all the information about your order in your customer account.
To obtain your passes :

• Pick up at the checkout or kiosk upon receipt of your order receipt,

Fields to complete :
Last Name
First Name
Date of Birth

Good-quality photo of your face, facing forward, without a hat, sunglasses, or other accessories. (Accepted extensions: 'png', 'jpg', 'jpeg').

Upload supporting documents if requested :
Child/Youth/Senior/Super Senior = ID card.

If you have a hands-free card, you can top up your plan online.

• Log in to your account (or create one if you don't have one; see the Account Creation FAQ).

• Choose your desired plan (domain, date, duration, etc.),

• Enter your card number during the "order" step,

• Finalize your order.

Your plan will be automatically activated within a maximum of 15 minutes, without any action on your part or the need to go to the checkout.

If you encounter any problems, please contact us.

Avoriaz is one of the 12 resorts in the Portes du Soleil ski area.

• The Avoriaz ski area boasts 34 ski lifts and 75 km of slopes

• The Portes du Soleil ski area boasts 197 ski lifts and 650 km of slopes

Avoriaz's central location makes it easy to reach other Portes du Soleil resorts and enjoy a vast skiing area.

See the map showing the boundaries of the two ski areas.

The ski pass offered for the Avoriaz ski area is only available for 5 hours, 1 day, or 2 days.

If you wish to purchase a longer pass, only the Portes du Soleil ski pass will be offered.

The "hands-free" card is the cardholder for your ski pass. It looks like a bank card. It contains an electronic chip that allows you to activate the ski lift access gate without removing it from your pocket.

This chip also allows you to top up your ski pass online using the number printed on it.

Purchasing the "hands-free" card for €3 is mandatory for your first ski pass purchase. It is non-refundable but can be reused for several years. Please note: if your card is obsolete (old card, card with a duplicate serial number, etc.), you will have to replace it at your own expense.

3 advantages:

• Practical : no risk of loss or damage because this card stays in your pocket (do not place it with your cell phone, a pocket ashtray, another "hands-free" device, your keys, your bank card, or any metal object).

• Eco-friendly : it can be used season after season.

• Economical : you can top up your passes online without picking them up at the checkout, saving you valuable time. And you'll earn Soleils, which will earn you a free day.

Card number :

In online sales, when you are asked for a card number when choosing your plan, this is the number of your hands-free card that supports your plan (and not your bank card number). Identify its number. This number does not contain the letter O, but rather the number 0.

What information is stored on my hands-free badge?

By entering your WTP number here : https://shop.skipass-avoriaz.com/en/checkvalidities , you can view the active services on your card.

The ski pass is free for children under 5, but the "hands-free" card, which costs €3, is mandatory.

Proof of marital status will be required to obtain it.

This pass is only avaialable at the ski lift ticket offices.

Children receiving this type of free pass must be accompanied by an adult with a valid ski pass.

• The specific ‘SNOWRISK’ insurance is offered with the purchase of your Winter pass to cover you against risks incurred in the ski area. 
  The rate is €3.50 per day and €28 for more than 8 days (limited to 15 days).
  For PDS 5x1 non-consecutive day passes, you cannot take out 5-day insurance.
  The duration of the insurance must be identical to that of the pass to which it relates. For example: 6-day pass = 6-day insurance. 
  This insurance can be purchased online or at the ski lift ticket offices.

• The specific ‘ASSUREN SPORT’ insurance is offered with the purchase of your summer pass to cover you against risks incurred in the mountain area.
  The price is €4.00 per day for any purchase of a Portes du Soleil pass from 5 to 13 days, as well as travel.
  For PDS 5x1 non-consecutive day passes, you cannot take out 5-day insurance.
  This insurance can be purchased online or at the ski lift ticket offices.

When purchasing online, the insurance is offered after you have selected your pass and entered the skier's details (surname, first name, etc.).

Simply click on the ‘yes’ button to take out the insurance.

A photo is required for any package lasting more than 8 days.

For online purchases, the photo must be uploaded when ordering.

A good-quality photo of your face, taken from the front, without a hat, sunglasses, or other accessories. (Accepted file extensions: 'png', 'jpg', 'jpeg').

For purchases at the checkout, the photo is scanned or taken with our cashier's webcam.

Empty your basket :

• Click on the ‘My Basket’ icon,

• Click on ‘Empty My Basket’ at the top left

Empty product by product :

• Click on the ‘My Basket’ icon,

• Click on the ‘cross’ icon at the top right

• Confirm the deletion of your basket by clicking on "delete".

Various payment methods are available, depending on your purchase option:

• Online purchases on this website > bank cards – American Express – Chèques Vacances Connect. Pay in three instalments with our secure partner Alma : https://help.almapay.com/

• Purchases at ski lift ticket offices > cash, bank cards, checks (ID required), holiday vouchers,

• Purchases at terminals > bank cards only (except American Express).

• Starting in winter 2026/2027, only ANCV Connect vacation vouchers will be accepted.

Proceed with your regular package order: select your package and place your order.

In your order summary, enter a coupon or promotional code and click the "use my code" button.

Your discounted price will automatically be applied to your cart.

If your credit card order has been interrupted or your payment has not been validated by your financial institution, your account will not be debited, but your order will be canceled.

In this case, we invite you to repeat your purchase or contact your bank if the problem persists.

Ski pass prices vary at the ski lift ticket offices and on our website. The online rate is the most advantageous.

What's more, when you calculate your ski pass price online, any current promotions are automatically applied. At www.skipass-avoriaz.com, you're guaranteed the best rate!

There are no specific rates for students, but a “junior” rate is offered to all young people aged 16-25 upon presentation of proof of civil status.

Very attractive rates are available on 5-hour or 1-day Avoriaz ski passes if you purchase your pass 3 days in advance.

Dynamic pricing rates are only available on the www.skipass-avoriaz.com website. They can be accessed via our best price calendar or applied directly to your pass price calculation when you are eligible.

Passes are non-exchangeable and non-refundable.

Special rates are available to all holders of a disability card, except for season passes. Available only at the ticket office!

• 50% discount (except for season passes) for any person with a disability who requires an attendant and holds a disability card (for French residents). A 50% discount is also available for the attendant.

• 20% discount (excluding season passes) for any person with a disability who holds a priority card, parking permit, or other valid ID. In this case, the companion does not receive a special rate.

• This rate is available only at the ticket office, and the discount can be applied to a multi-day pass.

With a Portes du Soleil Winter 2026/2027 Season Pass or a 2026 Summer + 2026/2027 Winter Annual Pass, day passes are available at partner areas :
33 FREE WINTER DAY PASSES AND 2 FREE SUMMER DAY PASSES + 3 additional summer day passes for annual pass holders!

Chamonix Mont-Blanc 
6 winter days for the 2026–2027 season
Special condition : Maximum of 1 day per week from Monday to Sunday.

Chamonix Mont-Blanc Ski Area (for your information, these sites are not interconnected) :

• Brévent / Flégère
• Grands Montets (except the 2nd section Lognan>Grands Montets)
• Balme / Le Tour / Vallorcine
• Les Houches

Not included : Aiguille du Midi, Montenvers-Mer de Glace.

Espace San Bernardo 
5 days, winter 2026 / 2027
Special condition : Maximum 1 day per week from Monday to Sunday.

Connected ski areas of La Rosière and La Thuile (Italy)

Haute Savoie Discovery Pass 
5 days, winter 2026 / 2027 for 1 Portes du Soleil Winter pass purchased with a minimum value of €340 (excluding special rates) or 5 days in winter 2026 / 2027 + 3 days in summer 2026 for 1 Portes du Soleil Winter Annual pass purchased with a minimum value of €340

Please note : these days are not included with free passes for children under 12

Partner ski areas available on the website: https://www.passdecouverte.fr/les-stations-partenaires

4 Vallées 

2 summer days in 2026
5 winter days in 2026/27

4 Vallées ski area with 6 interconnected resorts : Verbier / Bruson / La Tzoumaz / Nendaz / Veysonnaz / Thyon

AlpsPass 

3 days in winter 2026 / 2027 in the Aletch Arena ski area
3 days in winter 2026 / 2027 in the Adelboden-Lenk ski area
3 days in winter 2026/2027 in the Engelberg-Titlis ski area
3 days in winter 2026/2027 in the Jungfrau ski area

Access to 4 ski areas in the Swiss Alps (please note : these areas are not interconnected)

Partially used or unused ski pass

Partially used or unused passes, whether or not due to the user's fault, will not be refunded by SERMA.

Furthermore, no postponement, transfer of passes, or any other compensation will be provided.

Closure / Cessation of facilities

If SERMA fails to provide, in whole or in part, its services related to ticket sales or the use of the facilities, whether permanently or temporarily, the customer may not make any claim against SERMA (in particular, no claim for restitution or damages). This rule applies in particular to interruptions or limitations of operations, as well as trail or path closures in the following circumstances:

– unforeseeable circumstances

– force majeure such as wind or weather conditions, avalanche hazards, or strikes

– injunctions or restrictions from an authority (including due to a power shortage)

– voluntary limitations due to special circumstances (including due to a call from the authorities to save money due to a power shortage)

– pandemic or epidemic

Insurance

Only those who purchased insurance when purchasing the ski pass are eligible for any refund under the terms of the insurance in question. Refund requests should be sent directly to the insurance company.

Insurance is purchased when purchasing the ticket. The insurance is for the same duration as the ticket.

Insurance is non-refundable under any circumstances.

There are two options for passes purchased online:

• Purchase of a new pass: The pass can be collected from one of the pick-up boxes located in the station near our points of sale.

• Top-up of a pass: Your pass is automatically activated within a maximum of 15 minutes, without any action on your part or the need to go to the checkout.

Your ski pass purchased online will be available at the ticket office after receiving your order receipt. You can collect your ski pass at the ticket office of your choice or from one of our self-service terminals: Location of the various ski lift sales areas.

When collecting your ski passes, you will need your order receipt. This can be presented on paper or on your mobile phone.

No refunds will be made for accidents, illnesses, or other personal reasons. Insurance is available to cover these risks when you purchase online.

All your complaints and suggestions should be sent to us via our contact form. This is the most efficient way to reach us and ensure your request is followed up.

SERMA offers a mobile app dedicated to users of its ski area. You'll find it under the name "Avoriaz Up & Down" on the Google Play and App Stores. It will provide you with:

• real-time information (schedules, slope and lift opening times, lift wait times, webcams, alert messages, etc.),

• dedicated services (ski statistics, route planning, geolocated emergency calls, etc.)
  Please feel free to download it and share your feedback with us !

112 is the free European emergency number available in France and the European Union. You can call 112 to contact an emergency service free of charge from a landline or mobile phone in France or Switzerland.

In winter, SERMA operates a rescue service in its ski area. It can be contacted directly during ski area opening hours at +33(0)4.50.74.11.13. This number is also listed on the back of the new hands-free cards and on the piste map.