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The terms and conditions written in French are authentic
SOCIETE D’EXPLOITATION DES REMONTEES MECANIQUES D’AVORIAZ (SERMA)
Simplified joint stock company with capital of €16,500,000.00,
Registered with the Thonon les Bains Trade and Companies Register under number 389 022 419,
Intra-community VAT number: FR 323 890 22 419.
Head office located at 98 Place Jean Vuarnet – 74110 Avoriaz,
Tel: 04 50 74 02 15
Email: serma@serma-avoriaz.com
Covered by professional civil liability insurance, under the conditions provided for in Article L220-1 of the Insurance Code, with ALLIANZ I.A.R.D – 1 Cours Michelet – CS 30051 – 92076 LA DEFENSE Cedex, through our insurance broker, the Olivier BLANC agency, 10 avenue d'Evian 74200 THONON LES BAINS.
ORIAS registration number: 08040000
Operator of the Avoriaz ski area, hereinafter referred to as ‘the Operator’
[ FOREWORD ]
These General Terms and Conditions of Sale (GTC) apply to all ski lift passes (hereinafter referred to as ‘the Passes’) sold by the Operator and giving access to the Avoriaz and/or Portes du Soleil ski area. The purchase of a Ticket implies knowledge and acceptance of these GTS in their entirety, without prejudice to the usual remedies. These GTS are supplemented by the General Terms and Conditions of Use (GTCU) for Avoriaz ski lift tickets, which are available for consultation at the Operator's head office and at each point of sale. For online purchases (website and ticket machines), the Special Online Terms and Conditions of Sale (CPVEL) are available on the Operator's website www.skipass-avoriaz.com. If any provision of these terms and conditions is found to be invalid, it shall be deemed to be governed by the practices in force in the ski lift sector and for companies with their registered office in France. These terms and conditions apply exclusively to natural persons who are consumers within the meaning of the introductory article of the Consumer Code. It is the Customer's responsibility to find out about the tickets and fares on offer and to select the most suitable one. The Operator cannot be held liable for the Customer's choice.
[ 1.LIFT SKI PASS ]
The following Terms and Conditions for the sale of lift passes apply to all purchase of LIFT PASSES sold by the Operator without restriction nor reservation :
- At each Avoriaz sales points,
- On the Touch pads available in some Avoriaz sales points,
- On recharging terminals available in some Avoriaz sales points,
- Regarding the lift passes sold on line www.skipass-avoriaz.com, please refer to the « Online Terms and conditions for the sale of Lift passes ».
Are sold :
- Consecutive days lift passes with a specific validity,
- Season lift passes,
- Points cards, points are counted down prior to the ski lift used. Points are only available the current winter season.
- Consecutive hours ski passes hours countdown continuously from the first crossing at the ski lift gate. If at the closure of the ski lifts the total number of hours is not
completely consumed, there won’t be any report, refund of the unused remaining hours.
- Undated lift passes, only available during the ongoing winter season, during their validity, passes give access to unlimited use of ski lifts open, within the boundaries set by the category of the pass.
- All lift pass for which the duration exceed the shorter duration available is personal and nontransferable.
Regarding 5-hour to 15-day liftpasses: if you start your day of skiing from Champéry, Les Crosets, Champoussin or Morgins, the purchase of the pass must be made at a ticket office in one of the aforementioned resorts or on the online sales site skipass-pds-ch.ch or one of its partners in Switzerland (RailAway, Ticket Corner, etc.). Holders of 5-hour to 15-day passes purchased in France must start their day of skiing from a French resort in the Portes du Soleil, otherwise they will have to pay a surcharge to release the pass.
[ 2.HAND FREE CARD ]
The lift pass is loaded exclusively on a chip hand free card which can be uploaded named « skicard » triggers the opening of the ski lifts entrance gate.
On the skicard are uploaded the lift pass and receipt of the purchase.
This card is hand free and sold 3€, except the card on which one is upload the Multipass, this one is sold 1,5€
This hand free card is not refundable but is reusable.
The User must be able to present his LIFT PASS to the controllers if requered at any time.
The User cannot be issued with any discount on lift pass public price if he reloads his hand free card online or at the Sales Points.
[ 3.SKI PASS RATES ]
All retail prices of LIFT PASSES and of « hand free » cards are displayed in all the points of sale of SERMA and are visible on the website www.skipass-avoriaz.com.
The rates are shown in Euros including VAT. The prices can vary according to the currant VAT rate.
Discounts are given to various categories of persons as defined in Terms and Conditions displayed at the Sales Points and on the website.
For any person wishing to benefit from the above discount, they must be able to produce at any time a valid proof of ID. The age of the user is defined by their age on the first day of validity of the pass.except for the season pass for which date of birth is taken in account.
For all free LIFT PASSES, the purchase of a « hands-free » card is obligatory and at the cost of the client at the applicable rates.
No discount will be permitted after purchase
NB : Discounts to disabled persons are given to the persons with at least a 80% disability, only at Sales points, presenting disabled card.
Reductions are applied on public tariffs and cannot be combined with other offers.
Moreover, some promotional offers can be proposed at only some sales channel (ex : webiste).
[4. AUTOMATIC PAY STATION OPERATING MODE]
Users can also buy some categories of lift passes on Automatic pay station displayed at some Sales points. Payment can be made by credit card only. Only lift pass without photography of the Users and sold at public rates are delivered by the automatic pay stations.
[ 5.LOSS OR THEFT ]
LIFT PASSES that are found are taken to the Reception located 98 Place Jean Vuarnet, 74110 AVORIAZ.
LIFT PASSES that have been lost or misplaced can be replaced (please refer to CGU/Article 6).
[ 6.SNOWRISK INSURANCE ]
SERMA offers its users an insurance contract : « Snowrisk » or « ASP Assurensport » (specific to Portes du Soleil ski resorts) in addition to the purchase of a LIFT PASS. The Operator is only seller of the insurance and the contract is between the Consumer and the Insurance Company.
Guarantees
Please refer to the « Snow Risk » conditions, which are available at any Sales Points or available onlline directly from the website https://www.snowrisk.com/#decouvrir.orhttps://www.assurensport.com/conditions-assurances-sport.php
[ 7.ONLINE PAYMENT ]
The LIFT PASSES are payable in the Euro currency, either in cash (if the amount doesn’t exceed the current regulations as stated in the Articles L. 112-6 and D. 112-3 of the Code Monétaire et Financier), by bank card (Mastercard, Visa, Electron, Maestro, Vpay), by American Express, by French Bank Cheque made out to SERMA along with the presentation of an ID card or by Holiday Cheques issued by the ANCV (must not be expired) or by mobile phone.
[ 8.PROOF OF SALE ]
From the 1st january 2023, no receipt will be printed except if the client make such a request.
[ 9.DELIVERY OF THE ORDER ]
For a FIRST PURCHASE, the Customer may choose how to collect their RM PACKAGE:
- Either home delivery, with shipping costs specified at the time of ordering.
- Or collection from an automatic terminal or a SERMA point of sale. For a TOP-UP, the RM PASS will be automatically topped up the first time the Customer passes through an automatic control terminal located at the start of a ski lift in the relevant ski area.
[ 10.CUSTOMER PHOTOGRAPHS ]
The sale of any LIFT PASS that is more than 7 days in duration, or the issue of any free of discounted passes, as well as « season » passes, require the provision of taking a recent full face photograph of the user. This photograph will be kept by the Operator in its computerised ticketing database to allow for any eventual LIFT PASS reissues or recharges, unless opposed by the user (see PROTECTION OF PERSONAL DATE below)
[ 11.REFUNDS ]
The prices of the LIFT PASSES inlcluding seasonal passes, benefit from a regressive pricing structure. In the event where a LIFT PASS has been bought, but not entirely used, the LIFT PASS will not be neither exchanged, nor refund, regardless of the cause (illness including COVID, accident or any other personal reason of the User) or the duration of the LIFT PASS. Unused lift passes will be fully refunded. Except the price of the insurance.
Non-consecutive days lift passes will have to be used during the curent season. There won’t be any report or refund for unused days.
Are not concerned, lift passes bought by ANCV Connect which can only be subject of a Credit Note, and are not concerned Avoriaz lift passes bought under the offer Dynamic Pricing which are not subject to any reimbursement.
[ 12.DISRUPTION OF SKI LIFT SERVICE ]
The winter season opening of the ski lifts for 2025-2026 runs as follows :
- The Avoriaz area will stay open until the 19th April 2026, depend on the weather, snow or other unforeseen cirucumstances.
- Portes du Soleil inter-resort links will be open from 12ve December 2025 to 19th April 2026, dependent on the weather, snow or other unforeseen circumstances.
SERMA does not guarantee the operation of all the ski lifts in the Portes du Soleil area, nor the possibility to ski on all the pistes of the Portes du Soleil area.
Temporary disruption of the ski lift service, due to bad weather or maintenance does not incur a refund. Only the stoppage of the ski lifts to which the LIFT PASS gives access, for a duration of several hours or more will incur compensation.
The amount of the compensation will be calculated at the end of the stay and can take the following form : immediate prolongation of the duration of the LIFT PASS, credit note, or refund at a later date upon presentation of supporting documents within 2 months from date of the damage suffered by the User.
Compensation requests must be filled out via the online form available at : http :/www.skipass-avoriaz.com/aide/contact before the deadlines and upon presentation of supporting documents.
Only LIFT PASSES that have been bought and paid for directly by the user from SERMA are available for compensation
Compensation requests must be filled out via the online form available
None compensation will be given before the LIFT PASS has expired. The User shall not be entitled to claim any reimbursement cannot exceed the amount of compensation.
If the User has not internet access, he can go the Reception to request for the refund.
The response will be sent within a minimum of 60 days, following from the written complaint.
[ 13.SECURITY ]
For their own safety, the user is invited to read and respect the safety regulations in the CGU of SERMA.
[ 14.COMPLAINTS ]
All complaints and supporting documents must be addressed to SERMA via the online form, available at http:/www.skipass-avoriaz.com/aide/contact within 2 months following the event at the cause of the complaint.
In the absence of a satisfactory response, or the absence of a response within a minimum of 60 days, following from the written complaint (and a maximum of 1 year) from the written statement, the user can solicit the services of Ombudsman for Tourism and Travel. The information for which is avilable on their website : www.mtv.travel.fr The ruling of the Ombudsman is not binding to the parties of the contract.
[ 15.DATA PROTECTION ]
All information requried by the Operator, in order to issue a LIFT PASS is obligatory. If all or some information is missing, the LIFT PASS cannot be issued. Some data will be collected to create a user database for the Ticket Office. This will be used to send promotional information, newsletters and surveys. The use of this data is for the improvement of SERMA, in order to develop its services, remain comptetitive within the market and the best respond to user queries. Is it collectid with the consent of the User.
The safety and confidentiality of this data is guaranteed by SERMA. All data collected by SERMA is for use by the company and their authorised partners.
Data is hels for three years starting from the end of the sales relationship between the user and SERMA.
In accordance with current regulations, users of SERMA can, at any time, access their information, or ask SERMA to dispose of it.
User scan also contest, amend or restrict access to their data (cf : cnil for the motivation on their rights.)
If the user would like to exerciese these rights, then they can contact the department in charge of data protection at SERMA by email at rgpd@serma-avoriaz.com.
The User maintains the right to submit a complaint to the CNIL of they consider that their rights have not been respected (CNIL contact information available on www.cnil.fr)
[16. SPECIAL REFUND CONDITIONS]
In the case of a total closure of the Portes du Soleil ski area by Public Authorities due to the pandemic, for longer than 15 days, all passes that allow access to the ski areas of Avoriaz and the Portes du Soleil are entitled to a credit not o refund :
- For Winter « season » LIFT PASS : a credit note or a refund corresponding to the number of weeks closure, calculated by the pro-rata price of a « season pass » for the number of weeks opening orinally planned multiplied by the number of weeks of closure less one day’s grace period.
- For the « weekly » passes up to 15 consecutive days : a credit note or a refund calculated pro rata by the days not used, on thje basis of what the user paid.
- For the « daily » passes : a credit note or a refund of the upasses on the basis of what the user paid.
Refund requests must be applied for via the online form available at : http://www.skipass-avoriaz.com/aide/contact within 60 days following the events.
Only LIFT PASSES bought directly from SERMA and paid for by the user are eligible for a refund.
[17.TRANSLATION – PRACTICAL APPLICATION OF LAW – CLAIM PROCEDURE]
The Current Term and Conditions have been consituted in French. These General Conditions are subject to French law in both their interpretation and application. Where these Terms and Conditions have been translated into several languages, the French version of these conditions is the only legally binding version.
Therefore, in any case of difficulty in interpretation or application of any provision of these Terms and Conditions, reference should be made expressly and exclusively to the French version.
These conditions apply from the 2d December 2025
AVORIAZ,
Thomas FAUCHEUR
Director
