FAQ

Qu'est ce qu'un justificatif d'Etat Civil ?

Le justificatif demandé est soit : une carte d'identité ou un passeport.

What is a "Hands-Free" card ?

The "Hands-Free" lift pass is a smart media card, of credit card size with a high-performance chip, it gives you access to the ski lifts with greater comfort and speed thanks to the chip which can be read remotely, whilst still in your pocket and automatically activates the turnstile.

 

The “Hands-Free” card is 3 €, it is not refundable but may be topped up over several years to accumulate bonus points.

What proof do I have to produce to be eligible to the ‘family pass"?

A livret de famille: for families from France.

A composition de ménage: for families from Belgium.

A passport: for families from other countries.

Ski passes are sent 8 days before the first day of skiing at the latest.

Les enfants de moins de 5 ans ont ils besoin d'un forfait ?

Oui !

Le forfait pour les enfants de moins de 5 ans est gratuit. La carte "Main Libre" au prix de 3.00 Euros est obligatoire - Jutificatif de l'âge obligatoire pour l'obtension du forfait.

What is a WTP number ?

The WTP number is the individual number that is listed at the bottom of your "hands-free" lift pass.

It consists of a series of 8 characters-3 characters-3 characters.

Can I top up my "Handsfree" lift pass I bought at the lift pass office ?

Any "Hands free" lift pass with a WTP number is rechargeable.

Can I buy insurance ?

Yes, "Snow Risk" insurance, priced at :

€ 3.20 per day for an adult, youth or senior

€ 2.70  per day for a child

 

The duration of the insurance has to be the same as that of the ski pass.

Lift Pass 6 days = Insurance 6 days

Available for purchase online and at all ticket offices.

When will I receive my skipass?

Your skipasses will be sent within a maximum of 10 days before.

Can I buy 3-day ski passes or more for the Avoriaz area?

No, the maximum duration for an Avoriaz lift pass is 2 days

What are the differences between the Avoriaz area and the Portes du Soleil ?

AVORIAZ :

34 ski lifts - 75 Km of pistes  ( 1 of 12 stations that make up the Portes du Soleil)

ACCESS :  Super-Morzine Gondola ; Ardent Gondola ; Prodains cable car.

PORTES DU SOLEIL :

197 ski lifts - 650 Km of pistes (12 resorts including Avoriaz - 2 countries : France/Switzerland).

Is there access to the Prodains cable car with an Avoriaz or Portes du Soleil lift pass ?

Yes, access to the cable car is included in the Avoriaz and Portes du Soleil lift pass price.

Do you have a price for young people?

Yes, there is a category dedicated to youth - which is aimed at 16 to 19 year olds.

Is photo ID required ?

Photos are required for lift passes of 8 days and over, including season passes.